Shipping & Returns

Shipping Time

We ship orders every Monday, Wednesday and Friday unless we are closed for a holiday.

Please call us if you are in a rush and will be placing an order before 12:00 p.m. EST  to confirm that we can accommodate you and ship it the same day. 

At checkout you will have a choice as to what method you want to use: UPS or USPS. If we can get your order to you faster or cheaper than the option you chose, we have the right to ship by the better method. This often saves you money or it will get you your order faster.

When orders are insured, unfortunately the independent insurance company only covers product loss and not the money from the postage. Therefore, if you have an insurance claim, the 3rd party won't refund you for your original postage costs. Good thing is that we only have 2-3 insurance claims a year so the odds are in your favor :)

Express Shipping

All express {overnight} packages require a signature at delivery! Make sure someone is available to sign for the package. If you miss the delivery, we are not liable and will not refund any shipping charges. We suggest you work that out with your local delivery agent. 


Due to the handmade nature of our items, along with the fact there are no store tags, we do not accept returns.

We gladly accept returns if it is an error on our part such as we sent the wrong item to you. In that case, we would pay for the shipping costs. 

Easy Exchanges

We want you to be happy with your newborn props and if you find that your item is not what you wanted, we will happily exchange your item for another item of equal or higher value! You would be required to pay the shipping costs on returning your order as well as for the exchanged order. 

 Please message us if it is regarding an exchange of a backdrop. 

Approval Process

You must get pre-approval for an exchange by emailing us at Pre-approval process must be initiated by the buyer within 7 days of receiving the item. Customer must ship the unused item back within 10 days of receiving the approval for exchange. If we find that the item has been used and cannot be resold we will not refund for the product.


Custom Photo Props LLC

699 Versailles Road

Silver Creek, NY 14136